Mark Jones is a seasoned professional with extensive expertise in technology, project management, and customized IT solutions. He studied at Stockton University and earned multiple IT and project management certifications. Mark has dedicated his career to helping organizations achieve their goals through innovative technology strategies and solutions.
As the Founder and CEO of YellowHammer IT, Mark provides oversight, consultation, and technical expertise to a range of clients. His leadership has resulted in the deployment of over 400 CCTV systems for residential and commercial properties, offering state-of-the-art security and remote management solutions. He is also the lead course instructor for CCTV certifications and Continuing Education Unit (CEU) courses, specializing in professional training that equips learners with cutting-edge knowledge in surveillance technologies, installation best practices, and system management. His training programs focus on blending technical precision with practical applications to address real-world challenges in the security and IT industries.
Mark brings over 20 years of experience in IT, including roles as Network Operations Manager at Columbia Southern University, where he supported enterprise-level systems for 30,000 students and 1,000 staff, and as Project Manager at N.E.S.T., where he led complex building management system implementations for clients like Morton’s Steakhouse and Crate & Barrel.
Mark’s strengths lie in his ability to evaluate, recommend, and implement technical solutions that are both innovative and efficient. Known for his adaptability, strong problem-solving skills, and commitment to delivering results, Mark ensures that clients and learners alike benefit from technology that works seamlessly to support their operational and professional goals.
Beyond his professional work, Mark is an active member of his community. He serves on the Gulf Coast Chamber Executive Board of Directors and the Graham Creek Nature Preserve Advisory Board, contributing his expertise and leadership to local initiatives.
Whether delivering customized IT solutions, managing large-scale projects, or teaching industry professionals, Mark remains driven by a passion for excellence, integrity, and innovation in every endeavor.
Course Description
This course is designed to teach the essential components of offering CCTV as a Service (Caas), including installation, maintenance, support, and value-added services. Unlike typical installations, CCTV as a Service includes ongoing maintenance, support, equipment replacement and value-added services, ensuring continuous functionality and security enhancements. Participants will learn how to design customized service packages tailored to different client segments, such as residential, commercial, and industrial. Participants will gain the ability to highlight the benefits and ROI of CCTV as a Service, implement best practices for onboarding new clients and after-sales support. This course is designed for: CCTV Installers, Service Technicians, and Sales Engineers, and Business Development Managers.
Learning Objectives
At the completion of this course, participants will learn to:
- Differentiate the components of CCTV as a Service from a typical CCTV installation.
- Design customized service packages tailored to various client segments, including residential, commercial, and industrial markets.
- Identify the benefits of CCTV as a Service when communicating with clients.
- Apply best practices for onboarding new clients and providing exceptional after-sales support.
Disclaimer
The content of this course: Developing and Selling CCTV as a Service is designed to provide general information and guidance on the implementation and management of CCTV as a Service. While every effort has been made to ensure the accuracy and reliability of the information presented, the following points should be noted:
No Guarantee of Specific Results. The strategies and techniques provided in this course are based on best practices and industry standards. However, their effectiveness may vary depending on specific client needs, system configurations, and operational environments.
Client-Specific Requirements. Participants are advised to tailor the concepts and tools shared in this course to meet the unique requirements of their clients and industries. Always conduct thorough assessments and consult with qualified professionals when needed.
Technology and Regulatory Changes. The security industry is subject to rapid technological advancements and regulatory changes. Participants are encouraged to stay informed about updates in CCTV technology, data protection laws, and industry standards that may impact service delivery.
No Liability. This course and its materials are provided “as is” without any warranties of any kind. The authors, contributors, and affiliated organizations shall not be held liable for any losses, damages, or disruptions resulting from the application or interpretation of the information contained in this course. By enrolling in this course, participants acknowledge and accept the limitations outlined in this disclaimer.
Instructions
Click on the first lesson title below to begin. If you encounter any difficulties with the course materials or technical issues, submit a Get Help ticket from your My Courses page.
