This foundational course is tailored for newcomers to the remote sales domain. Participants will learn the essentials of starting, managing, and wrapping up virtual sales interactions with an emphasis on professional etiquette. Through sales scenarios, beginners will grasp fundamental strategies to interact with various customer profiles. Emphasizing the importance of active listening and clear communication, this course provides a roadmap for anticipating and addressing client needs.
After successful completion of this course, participants will:
- Identify best practices for initiating, managing, and concluding remote sales interactions with tact and professionalism.
- Decode the communication styles, preferences, and values of various generational cohorts, from Baby Boomers to Gen Z.
- Recognize strategies for handling various customer profiles using sales scenarios.
- Identify methods to enhance client relations through active listening, clear communication, and anticipation of client needs.
- Embrace feedback, engage in self-reflection, and seek opportunities for growth in the evolving sales arena.