This foundational course is tailored for newcomers to the remote sales domain. Participants will learn the essentials of starting, managing, and wrapping up virtual sales interactions with an emphasis on professional etiquette. Through sales scenarios, beginners will grasp fundamental strategies to interact with various customer profiles. Emphasizing the importance of active listening and clear communication, this course provides a roadmap for anticipating and addressing client needs.
After successful completion of this course, participants will:
- Identify strategies for initiating, managing, and concluding remote sales interactions.
- Decode the communication styles, preferences, and values of various generations.
- Apply strategies for handling various customer profiles using sales scenarios.
- Evaluate methods to enhance client relations through active listening.