Communication for Remote Professionals
Course Description
Learn strategies for effective communication within remote teams and select appropriate channels. Complete all Comm 101 lessons successfully which counts toward your Remote Professional Certificate.
Learning Objectives
- Compare and contrast effective and ineffective communication techniques for remote teams to deliver clear and appropriate messages for a variety of situations.
- Compare channels to maximize collaboration and communication efforts.
- Identify active listening and feedback strategies when communicating with others.
- Explore methods to manage and resolve conflicts by identifying areas of common interest and building rapport among parties in conflict.
- Identify ways to foster an inclusive work culture, accommodating diverse perspectives through communication techniques.
- Create a Professional Code of Ethics for Communication, promoting clarity and respect.
Research and References
Following are sources consulted/additional readings related to the course topics.
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Boone, L., & Kurtz, P. (2002). Contemporary business. Fort Worth, TX: Harcourt.
Buerkel-Rothfuss, N.L. (1990). Communication competence: A test-out” procedure. Association for Communication Administration Bulletin 72 (Apr): 68-72.
CFI Team. (2022). Hofstede’s cultural dimensions theory. Corporate Finance Institute.
Chitakornkijsil, P. (2010). Intercultural communication challenges and multinational organizaton communication. International Journal Of Organizational Innovation, 3(2), 6-20.
Clutterbuck, D. (2001). Communication competence and business success. International Association of Business Communications (IABC).
Conrad, D. (2014). Workplace Communication Problems: Inquiries by Employees and Applicable Solutions. Journal of Business Studies Quarterly; Antioch 5(4). 105-116.
Covey, S. (1990). The seven habits of highly effective people. Fireside.
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Engle, P. (2013). Silos are meant to be broken. Industrial Engineer: IE, 45(7), 18.
Finley, A. Association of American College and Universities. (2021). How College Contributes to Workforce Success: Employer Views on What Matters Most.
Fritz, J.M.H. (2022) Work/life relationships and communication ethics: An exploratory examination. Behavioral Sciences12(4), 104. DOI:10.3390/bs12040104
Hofstede, G. (1980). Culture and organizations. International studies of management & organization, 10 (4), 15-41.
Gentry, W. A., & Kuhnert, K. W. (2007). Sending signals: Nonverbal communication can speak volumes. Leadership In Action, 27(5), 3-7.
Georgetown University Center on Education and the Workforce. (2020). Workplace basics: The competencies employers want.
Goffman, E. (1959). The presentation of self in everyday life. Doubleday Publishing.
Jablin, F., & Putnam, L. (2001). The new handbook of organizational communication. Thousand Oaks, CA: Sage.
Hargie, O. (2011). Skilled Interpersonal Interaction: Research, Theory, and Practice. Routledge).
Leary, M.R. (2001). Psychology of Impression Management. International Encyclopedia of the Social and Behavioral Sciences.
Loom. (2022). Building connection in the post-modern workplace: Exploring the changing ways leaders and employees communicate and collaborate.
National Communication Association. (2021) Essential Competencies in the Workplace.
Paul, J., & Strbiak, C. A. (1997). The Ethics of Strategic Ambiguity. Journal Of Business Communication, 34(2), 149-159.
Shannon, C. and Weaver, N. (1948). A mathematical theory of communication. Bell System Technical Journal.
Schwartz, M. (2007). Universal moral values for corporate code of ethics. Journal of Business Ethics, 59, 27-44.
Valentine, S., & Barnett, T. (2004). Ethics codes awareness, perceived ethical values, and organizational commitment. Journal of Personal Selling & Sales Management, 23, 359-367.
Ward, S. (2020). Ditch the business buzzwords: Speak for success. The Balance Small Business.
