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Skills Assessment: Critical Thinking & Problem Solving

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    Course Description

    This course presents scenarios that will test your ability to evaluate and respond using critical thinking and problem solving skills in situations that could be encountered in a non-emergency call center as a customer service representative. 

    Learning Objectives

    • Apply critical thinking skills to analyze and evaluate various scenarios that can occur in a non-emergency call center. 
    • Utilize problem-solving skills to identify the best solutions to sample situations encountered in a non-emergency call center. 

    Instructions

    Access the quizzes by selecting the titles below.